Terms & Conditions

La Fortuna Lodges Terms & Conditions

The La Fortuna Lodges provides the visitor with a terrific setting in which to enjoy the perfect break.

Thus to ensure your holiday meets with your expectations, we have put together some information which we hope will be of value.

Reservations are from 3.00 p.m. on day of arrival until 11.00 a.m. on day of departure. A reservation only becomes confirmed when a deposit is received.

Please arrive and check in at the reception, we require a credit card security deposit on arrival.

Please try to arrive no later than 6.30pm on day of arrival. Please telephone to inform us if this is not possible so arrangements for uplift of keys can be made. 00447849746519 or +44(0)7721347753)

There are private hot tubs in the Topaz lodge and the Party lodge open from 9am - 9pm. There has to be no more than 5 guests at one time in the private hot tubs and no splashing , the hot tubs are to relax in..Do ot take any glass or food in to the hot tubs. No children under 16 are permitted in the hot tubs.  If the water is contaminated by guests or guests have reduced the water levels to excess with splashing etc and require to be emptied, there will be a refilling charge of £100 and guests will be prohibited from using the hot tub for the remaining length of thier stay

When making a reservation, an initial deposit of 25% of the final rental price is required. This is part of the full rental charge. The balance of which must be paid sixr weeks prior to arrival. We accept credit and debit card bookings i.e. Visa, Mastercard, Delta and Maestro.

If we do not receive the balance 6 weeks prior to arrival after we have contacted  the person who booked then we will presume that you no longer require the lodge, you will then loose the deposit.

Sorry we no longer accept cheques. If paying by BACS transfer, the client must ensure charges are paid by them. A 2.5% surcharge will added for credit card bookings.

Bookings by e-mail to reservations@lafortunalodges.com must contain a credit/debit card number, expiry date, name, 3 digit security code on card reverse, initials of person on card and address of card owner, to which the deposit will be charged.

If the hirer cannot make the reservation because of adverse weather conditions then you will be able to postpone the lodge for another date at the same tariff.

Infants requiring cots (and not beds) shall not be charged.

The hirer in any of the following paragraphs is deemed to be the person who made the reservation.

Our receipt of your deposit guarantees you’re reservation. In turn you are financially responsible for the entire reservation. Should you need to cancel, we will refund you’re deposit less a £50 handling fee only if notified within 45 days prior to arrival. If you are unable to give us 45 days notice, we will make every effort to book you’re space to another party. If we are successful, only then will you receive a refund minus £50 handling fee.

Notice of cancellation should be made immediately by telephone, then confirmed by email to Mairi Massa.

Bookings by persons under 23 years of age cannot be accepted.

No fires are to be lit on any part of the grounds or surrounding land.

No caravans may be parked on the grounds.

Please e-mail or telephone first to secure your preferred date to avoid any disappointment as availability can change daily, then confirm your booking with the deposit.

The booking is made in good faith in the belief that the lodges will be placed at your disposal for the type and dates stated, if for any reason this is not possible through circumstances not under our control (e.g. fire theft or damage) we cannot guarantee to provide an alternative lodge. In such an event the deposit will be refunded in full and as such you will have no claim against the proprietor. The proprietor reserves the right to alter or amend the facilities or amenities available without prior notice.

The hirer shall allow the lender entry to the properties for all reasonable purposes.

No pets are allowed in ANY of the lodges.

We ask that the lodges are left in a clean and tidy condition and that should any items be accidentally broken or damaged that you undertake to replace or repay. Fair wear and tear excepted.

The number of people occupying the hired lodges must not exceed the numbers stated on booking, without prior arrangement. An extra payment is required for extra people staying.

The hire property shall be used solely for holiday purposes and the hirer shall not sub-let the properties or any equipment hired to the hirer.

Smoking is not allowed within the lodges.

No liability is accepted by La Fortuna Lodges for loss or damage to hired or passengers property, baggage, motor car, etc., however caused nor for any accident or mishap to persons whilst on the premises. The owner reserves the right to refuse admission of persons or pets, in the opinion of the owner is not suitable to take charge or causing a disturbance/nuisance which may upset the peace and tranquillity of other holidaymakers. In the event of termination of a let a refund of any unexpired portion of rent will be made.

 

Opened in Spring 2010, these 4-star, luxury, well-appointed holiday lodges enjoy a fabulous countryside location; with open views of Stirling Castle, Wallace Monument and the Ochil hills.

 

Opened in Spring 2010, these 4-star luxury, well-appointed holiday lodges enjoy a fabulous countryside location with open views of Stirling Castle, Wallace Monument and the Ochil hills.

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Get in touch

  • La Fortuna Lodges
    Manor Steps
    Stirling FK9 5QJ
    SCOTLAND
  • mairi@lafortunalodges.com
  • Telephone: +44 (0)1786 447608
  • Mobile: +44 (0)784 974 6519

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