Terms & Conditions

 

La Fortuna Lodges Terms & Conditions

 

We are committed to keeping our visitors safe, and we always make sure that the lodges are thoroughly cleaned between guests. However we have added some extra measures to reflect the current situation, and for your peace of mind, here are details of our cleaning procedures which have been written in line with enhanced protocols developed for the tourist industry in June 2020.

 

DUE TO THE COVID-19 IF THE LODGES HAVE TO CLOSE DUE TO A SECOND LOCKDOWN WE SHALL OFFER OUR GUESTS A FULL REFUND, MOVE DATES OR CREDIT VOUCHERS

 

PLEASE DO NOT VISIT THE LODGES IF YOU HAVE ANY SYMPTOMS OF THE CORONA VIRUS, IF YOU HAVE DEVELOP SYMPTOMS WHILE STAYING AT THE LODGES PLEASE RETURN HOME IMMEDIATELY, IF YOU HAVE TO OVER STAY AT THE LODGES YOU WILL BE CHARGED AT THE NORMAL RATE.

 

Due to the Corvid-19 pandemic our cleaning team have extra measures in place.

Our cleaning team uses the fogging sanatisation treatment on all lodges which quickly fills the air with distinfectant which will destroy 99.9% of harmful airboune bacteria and harmful organisms. Zoono microber sheild surface sanatiser spray is scientIfically proven to kill 99.9% of grerms and provides an anti-microbial layer that lasts up to 30 days on surfaces. The protection is guaranteed to inhibit the growth of bacteria and eliminate pathogens. Tested in a UK laboratory and successfully passed its test against MERS,SARS AND COVID-19.

Fogging is one of the best of its kind. For use on all hard and soft surfaces, its enviromentally safe and chemical free. Fogging machines are used in hospitals, surgeries, care homes etc.  The cleaning team then uses swabs to test the surfaces for the health and saftey of our guests and provides us with certification. 

THIS FOGGING PROTECTION COMPLIMENTS OUR EXISITING CLEANING ROUTINE. ZOONO  PRODUCT WONT WASH OFF DURING ROUTINE CLEANING..

INFORMATION FOR CHECK IN AND CHECK OUT 

when booking the lodges you agree too pay for any damages incurred by yourself or any of your party.

Your accomodation shall be inspected at check in by yourself and the manager any prior damages will be indentified by both, once you are both agreed you will sign the disclaimer agreeing to prior damages and to pay for any damages that occur during your stay in the property.

Please arrive and check in at the reception, we require a £250 cash security deposit for the larger lodges, £200 for the 3 bedroom lodges, this shall be returned at check out after both yourself and the  manager inspects the property.

Please treat the facilities & accomodation with due care so that the other guests continue to enjoy them. If you notice something is damaged let us know immediately so that we can take appropriate action.

 Please arrive no later than 6.30pm on day of check in.. Please telephone to inform us if this is not possible so arrangements for uplift of keys can be made contact James 00447927702424 or Mairi 00447849746519

There are private hot tubs in all four lodges open from 9am - 9pm. There has to be no more than 5 guests at one time in the private hot tubs and no splashing , the hot tubs are to relax in..Do not take any glass or food in to the hot tubs. broken glass in or around the hot tub can result in a serious injury to other guests, therefore a charge of £100 will be required. No children under 16 are permitted in the hot tub unless accompanied by an adult. WE SHALL NOT BE RESPONSIBLE FOR ANYONE TAKING CHILDREN INTO THE HOT TUB. If the water is contaminated by guests or guests have reduced the water levels to excess with splashing etc and require to be emptied, there will be a refilling charge of £100 and guests will be prohibited from using the hot tub for the remaining length of thier stay

RESERVATIONS, DEPOSITS, REFUNDS

When making a reservation, an initial deposit of 25% of the final rental price is required. This is part of the full rental charge. The balance of which must be paid six weeks prior to arrival.  Lodges can be booked online by credit or debit card. If booking more than one lodge BACS transfer is preferred. Call 07849746519 for details.

If we do not receive the balance 6 weeks prior to arrival after we have contacted  the person who booked then we will presume that you no longer require the lodge, you will then loose the deposit

If the hirer cannot make the reservation because of adverse weather conditions then you will be able to postpone the lodge for another date at the same tariff.

Infants requiring cots (and not beds) shall not be charged.

The hirer in any of the following paragraphs is deemed to be the person who made the reservation.

Our receipt of your deposit guarantees you’re reservation. In turn you are financially responsible for the entire reservation. Should you need to cancel, we will refund you’re deposit less a £50 handling fee only if notified within 45 days prior to arrival. If you are unable to give us 45 days notice, we will make every effort to book you’re space to another party. If we are successful, only then will you receive a refund minus £50 handling fee.

Notice of cancellation should be made immediately by telephone, then confirmed by email to Mairi Massa.

NO STAG PARTIES

Bookings by persons under 23 years of age cannot be accepted.

No fires are to be lit on any part of the grounds or surrounding land.

No caravans may be parked on the grounds.

The booking is made in good faith in the belief that the lodges will be placed at your disposal for the type and dates stated, if for any reason this is not possible through circumstances not under our control (e.g. fire theft or damage) we cannot guarantee to provide an alternative lodge. In such an event the deposit will be refunded in full and as such you will have no claim against the proprietor. The proprietor reserves the right to alter or amend the facilities or amenities available without prior notice.

The hirer shall allow the lender entry to the properties for all reasonable purposes.

No pets are allowed in ANY of the lodges.

We ask that the lodges are left in a clean and tidy condition and that should any items be accidentally broken or damaged that you undertake to replace or repay. Fair wear and tear excepted.

The number of people occupying the hired lodges must not exceed the numbers stated on booking, without prior arrangement. An extra payment is required for extra people staying.

The hire property shall be used solely for holiday purposes and the hirer shall not sub-let the properties or any equipment hired to the hirer.

Smoking is not allowed within the lodges.

No liability is accepted by La Fortuna Lodges for loss or damage to hired or guests property, baggage, motor car, etc., however caused nor for any accident or mishap to persons whilst on the premises. The owner reserves the right to refuse admission of persons or pets, If Guests are causing a disturbance/nuisance which upset the peace and tranquillity on the site, they shall be asked to leave the premises imediately with no refund.

 

 

 La Fortuna 4-star, well-appointed holiday lodges enjoy a fabulous countryside location; with open views of Stirling Castle, Wallace Monument and the Ochil hills.

 

La Fortuna  4-star, well-appointed holiday lodges enjoy a fabulous countryside location with open views of Stirling Castle, Wallace Monument and the Ochil hills.

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November 08, 2019

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